{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Coworking Values Podcast","title":"What Hospitality Actually Costs with Ian Minor","html":"","width":"100%","height":180,"duration":2067,"description":"“Hospitality is the art of being hospitable.”Ian MinorTired of running yourself into the ground?Then stop running alone.On February 24th, the London Coworking Assembly presents Unreasonable Connection Goes Live!—a one-day working session for the people running London’s most vital neighbourhood spaces and the public sector allies working to help them thrive. It’s a day to share the load, find real solutions, and build a new playbook, together.Hospitality has become one of those words shouted from every coworking LinkedIn post, usually next to a photo of a nice coffee machine.But Ian Minor has spent 30 years in actual hospitality—nightclubs, bars, restaurants, and health clubs across three continents. The kind with burns, late nights, and a ruthless feedback loop where if the vibe dies, the room empties.He created Working From_ for The Hoxton. He’s a partner at Brave Corporation with Caleb Parker. He’s rethought everything from what you call your front desk staff to how many times a day you should nod at a member in the corridor.This conversation strips away the Instagram aesthetic and answers the hard question: what does hospitality actually cost when you’ve got two staff and a hundred members?This episode is for operators who know “hospitality” matters but aren’t sure what they’re supposed to do about it with limited resources.Timeline Highlights[02:53] Ian’s definition: “Hospitality is the art of being hospitable.”[03:37] “You’re going for an experience within hospitality, and that’s the thing that you’re really delivering. The food and the drink, for me, are part of the product, but they’re not the main thing.”[06:03] What an experience actually is: “Trying to make something that’s personal to that customer.”[07:28] The reputation multiplier: “That starts to build a reputation that has come from the experience or the service that they’ve been given... which was more than what they were expecting”[10:20] Going above and beyond: “If you always go above and beyond...","thumbnail_url":"https://img.transistorcdn.com/WIBJeL0fXbpb8oNZHEtSu5qeC3870OdCYV3XNCIVY1M/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZTBm/NGQ1N2YzYTcyNmE3/NTc2ZmU5NTBlYmNj/OTEwOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}