{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Design Mind frogcast","title":"The Future of Customer Experience","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/535dadc3\"></iframe>","width":"100%","height":180,"duration":1572,"description":"Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.\n\nBrought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co/)\n\nFind episode transcripts and relevant info. (https://www.frog.co/designmind/design-mind-frogcast-ep-56-the-future-of-customer-experience)\n\nFeatured in this episode:\n\nFuturescape: Artificial Realities (https://www.frog.co/designmind/futurescape-2026-artificial-realities-human-ai-chemistry)\n\nResonance AI Framework by Capgemini (https://www.capgemini.com/solutions/resonance-ai-framework/)\n\nUnilever: Creating Consumer Insights at Scale (https://www.frog.co/work/creating-consumer-insights-at-scale)\n\nThe New Lines of Luxury Report (https://www.frog.co/designmind/the-new-lines-of-luxury#download)\n\nDeepening Customer Engagement with IKEA Retail (https://www.frog.co/work/deepening-customer-engagement-with-ikea-retail)\n\nHyliko: Decarbonizing Trucking with Hydrogen (https://www.frog.co/work/decarbonizing-trucking-with-hyliko)\n\nHome Kitchen: A New Recipe for Change (https://www.frog.co/work/home-kitchen-a-new-recipe-for-change)\n\nHost/Writer: Elizabeth Wood, Editorial Director, frog  \n\nResearch & Story Support: Gareth Entwistle, Editorial Manager, frog \n\nAudio Production: Steven Strange (https://www.stevenstrange.com/)","thumbnail_url":"https://img.transistorcdn.com/gNW0L53a6n2vCzFfuO80qza_J4gjb8caHWc0yJ8cygg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85MGZj/ZjQwMmI3Njk5ZWE0/ZjZiYjczMGVjNDBk/Zjg5MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}