{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Mobility Perspective","title":"The Future of Car Rental Mobility and AI Innovation with Ryan Kerzner","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/53e23fd3\"></iframe>","width":"100%","height":180,"duration":1856,"description":"The mobility industry is evolving faster than ever, requiring operators to rethink customer experiences, embrace new technology, and find new ways to create value in a changing market.\nRyan Kerzner, senior associate at The Merlin Group, joins The Mobility Perspective to discuss his 25-year journey across car rental, fleet management, EV infrastructure, and mobility innovation. From starting at Budget Rent A Car to helping companies develop go-to-market strategies, Ryan shares how the rental industry has transformed through digital experiences, rideshare disruption, autonomous vehicles, and AI-powered solutions. He also explores what operators need to consider today, including improving profitability through data, navigating EV adoption, preparing for autonomous mobility, and building a differentiated business by finding the right niche in an increasingly competitive market.\nKey takeaways:Customer experience is the foundation of mobility, with frictionless service and better interactions shaping long term customer loyalty.AI and data are helping operators improve efficiency, optimize fleets, and create smarter solutions across the rental industry.Independent operators can stay competitive by finding a niche, adapting to change, and creating unique value for customers.\nEpisode highlights:(00:00) Meet Ryan Kerzner(00:58) Ryan Kerzner’s 25 year journey across mobility and fleet(04:33) Why customer service defines the car rental experience(05:38) From paper contracts to frictionless digital rentals(08:16) How Uber and Lyft changed the car rental industry(10:09) Preparing for autonomous vehicles and the future of mobility(12:06) Using data to improve profitability and fleet operations(15:17) How AI is transforming rental operations and customer service(19:14) The evolving EV market and the future of electric vehicles(25:51) Finding a niche and competing as an independent rental operator\nResources:Ryan Kerzner on LinkedIn: https://www.linkedin.com/in/kerzner/ Explore...","thumbnail_url":"https://img.transistorcdn.com/k3nFwRNMG7nWYt82W8FG4e6_sdd16pp3zXMVmji1r6E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84NzZh/MTI0YjcyM2IwYTM0/ZDhlNTFjMzZiNjA2/NjY3Ni5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}