{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Retail Remix","title":"EX: The Force Multiplier for CX","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/53fa7fa4\"></iframe>","width":"100%","height":180,"duration":2438,"description":"Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX. \nIf that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX? We had Will on Retail Remix to find out. \nListen to this episode to learn: \nWhat EX entails and why it matters more than ever; \nHow EX can lead to CX outcomes; \nHow retailers like JCPenney are seeing success with their EX investments; and \nTips for finding the right tools and partners to support your EX mission and vision.\nRELATED LINKS\nLearn more about how WorkJam supports retailers\nGet the JCPenney case study\nRead our coverage of WorkJam’s research with Forrester\nRead our latest report about employee technology\nConnect with Will Eadie on LinkedIn","thumbnail_url":"https://img.transistorcdn.com/C1sENdp39uqABVG62swhYhHJtUlW4KaRYcD-MRFgU-4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzc2MzYvMTU4MTM3/Nzc3MC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}