{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Ask Ashley","title":"Building Community and Measuring What Matters ft. Lacey Elliot","html":"","width":"100%","height":180,"duration":1626,"description":"Lacey Elliot spent a decade as a makeup artist before entering tech at 30, and she carries both worlds into her work. She is GTM Enablement & Strategy Leader at SoundHound AI, where she built out a pre-boarding customer experience team that saves a minimum of five thousand dollars a week on net new deals in North America and rolled out nearly four training courses in her first year. In this conversation with Ashley Russo she talks about a difficult divorce, learning to let herself fail, using Claude to scale her team's work, and why she still believes no robot can replace human touch.\n\nChapters:\n00:00 Welcome and introductions\n01:12 Growing up as the funny youngest of three\n03:15 New York, makeup artistry, and a decade of deconstruction\n05:30 Marrying an artist's background with a later start in tech\n07:35 Building community and creating enablement tools\n10:15 Where Lacey lands on AI and human connection\n12:12 We don't let ourselves get bored anymore\n13:01 Measuring results, ROI, and personal satisfaction\n17:04 Honesty without kindness is cruelty\n18:59 What suffering taught her about empathy\n20:23 Gratitude in lack and in plenty\n23:20 Creating space for vulnerability on a team\n24:33 One thing she would tell her child self\n\nYou can follow Lacey Elliot here:\nLinkedIn - https://www.linkedin.com/in/laceyelliot/\n\nLearn more about SoundHound AI:\nWebsite - https://soundhound.com","thumbnail_url":"https://img.transistorcdn.com/aRe7dqzcNfBGUfqf2XfHZAKMGZOtyjmViHhwZvrlBTI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iZDJi/N2NiODA0OGY2NzVh/ZmQ4ZGQ5MjZmZWEy/ZWQyNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}