{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Planet of the Agents Insurance Podcast","title":"Why are people calling on the phone more than in the past?","html":"","width":"100%","height":180,"duration":1057,"description":"Why Clients Are Calling Insurance Agents Again instead of just sending emails and text messages?  What is going on at you insurance agency. \nIn this episode, we break down a surprising shift happening across the insurance industry: clients are picking up the phone again. After years of relying on email, portals, and text messages, more customers are calling their insurance agents directly—and the trend is stronger than ever.\nWe explore the forces behind this change, including rising insurance complexity, digital communication fatigue, increasing anxiety around renewals, and the renewed desire for human expertise. If your agency’s phone is suddenly ringing nonstop, you're not imagining it. Something real is happening.\n\n-- Get access to templates, scripts, ready-made marketing and email on https://www.theagentspot.com/join - Discount code PLANET\nIn This Episode, You’ll Learn:\nWhy digital fatigue is driving people back to voice communication\nHow rising premiums, new exclusions, and carrier pullouts are increasing client anxiety\nThe role of trust and emotional reassurance in today’s insurance landscape\nWhy email and text communication are failing more often\nHow AI and automation are influencing client expectations\nThe demographic shift affecting communication preferences\nWhat agencies can do to adapt to this trend—and reduce bottlenecks\nWho This Episode Is For:\nInsurance agency owners, producers, CSRs, brokers, and anyone looking to understand current client behavior and improve service workflows.\n\n-- Contact me and learn more at https://planetoftheagents.com/","thumbnail_url":"https://img.transistorcdn.com/WfGUTEYGkbzbx354eX6eMijr4y6hXWDpEa-RxyqERec/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzgwMDcvMTcxMTMw/OTEwNy1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}