{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Teamwork Advantage a Gregg Gregory Podcast","title":"Genefa Murphy - How TLC affects the Customer Experience ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5698e3b4\"></iframe>","width":"100%","height":180,"duration":2866,"description":"We find that Teamwork, Leadership, Culture (TLC) concepts heavily affect the overall customer experience. In this important episode of The Teamwork Advantage, Genefa Murphy shares her leadership and team-based success secrets to increase your CSI (Customer Satisfaction Index). ","thumbnail_url":"https://img.transistorcdn.com/haK57HQUUlYKK-GJ1kaF4zGszuxvssse8sJyj4wUIGA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzEwNzgyLzE2NzAz/NTUyMDgtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}