{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"AI: Voice or Victim?","title":"How to Actually Start Using AI at Work","html":"","width":"100%","height":180,"duration":1631,"description":"AI feels new. It isn’t.\nIn this episode of AI: Voice or Victim, Erica Rooney sits down with Walk West Director of Client Services Susie Tunnicliffe to talk about how AI is showing up in real work environments right now.\nSusie breaks down how her team is using AI across client services, from research and competitive analysis to QA testing and business development. She also explains why most people are overthinking where to start and what actually matters when you begin.The conversation gets into the reality of client concerns around privacy, how to use AI responsibly, and what it looks like to introduce these tools without losing trust. \nYou will also hear how Walk West is building a culture where teams are encouraged to experiment, make mistakes, and figure out what works.If you are still on the sidelines with AI, this episode gives you a clear place to begin.\nWhat You’ll LearnWhy AI has been around longer than most people thinkHow to use AI for research, QA, and client strategyWhere client concerns about AI actually show upHow to introduce AI without breaking trustWhy curiosity matters more than expertise when startingReal examples of AI improving workflowsChapters 00:00 AI has been here longer than you think\n01:00 Meet Susie Tunnicliffe\n02:00 A people first approach to client services\n03:00 How AI started showing up at work\n04:00 Internal use cases for AI\n05:00 Research and competitive analysis with AI\n06:00 What Certified Walk West Way means\n07:00 Handling client data and privacy concerns\n08:00 Where companies hesitate with AI\n10:00 Real use case: AI in QA and testing\n11:30 Where beginners should start\n13:00 Learning AI through experimentation\n14:00 Using AI in business development\n15:30 Building a culture that supports testing and learning\n18:00 What happens when AI outputs are wrong\n19:00 Advice for new employees using AI\n20:00 Tools that actually help day to day work\n22:00 How AI improves focus in meetings\n23:00 What comes next for AI in client services...","thumbnail_url":"https://img.transistorcdn.com/2uNrlH0794qxIFZGO92VBpWplf9qvS0tjCj6Jc5TJTk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85NTcw/OTA5N2Q1OGNkMWNl/ZmRlM2ViYzYxMzIw/OTA2ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}