{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Confessions of a Shop Owner","title":"BONUS AUDIO ONLY EPISODE: Lauren Langston & Jared Haleck | The Auto Repair Industry Earned Its Bad Reputation","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/57f5a158\"></iframe>","width":"100%","height":180,"duration":3325,"description":"In this bonus audio-only episode, Mike Allen sits down at Tektonic 2026 with Tekmetric President Lauren Langston and Chief Product Officer Jared Haleck for a conversation that starts spicy and quickly heads into the future of automotive repair. They discuss whether industry coaches can remain relevant after years away from shop ownership, why repair shops have earned some of the public’s mistrust, and what real-world data says about the massive impact of consistent DVIs. Mike also gets an inside look at SmartDVI, automated estimating, integrated phone systems, AI call assistants, and other technology that could dramatically change how service advisors and technicians work.\nTimestamps00:00 The Coaching Question That Made the Panel Spicy\n01:01 Can Coaches Stay Relevant After 10 Years Away From Shop Ownership?\n03:23 Why Tektonic Stands Out From Other Industry Events\n04:26 Tekmetric Digital Ads & Why Google Maps Matters\n08:08 The DVI Numbers That Should Shock Shop Owners\n09:00 Longer DVIs = Nearly $200 More ARO?\n09:32 SmartDVI: Using AI to Build Better Inspections Faster\n13:48 Can AI Understand Your Technician’s Accent?\n15:27 Building New Features vs. Fixing What Customers Already Use\n19:15 We’re 20 Minutes In…Maybe We Should Introduce the Guests\n22:41 Every Shop Owner Thinks They’ve Built the Next Great AI Tool\n24:35 What Happens When Software Companies Build Your Integration’s Feature?\n27:06 SmartDVI, Meta Glasses & Hands-Free Inspections\n30:24 How Close Are We to Fully Automated Estimates?\n34:17 Let Service Advisors Build Relationships—Not Estimates\n35:53 Personalized Service Plans & Eliminating Customer Surprises\n37:21 Has Auto Repair Earned Its Bad Reputation?\n41:24 Does Showing Future Repair Pricing Encourage Price Shopping?\n46:06 Tekmetric Phones & the Next Big Integration\n49:12 AI Call Assistants Listening in Real Time\n53:11 Mike Announces Tekmetric’s Entire Future Roadmap…Without Permission","thumbnail_url":"https://img.transistorcdn.com/TGFdk8p3lwIqG6-Zxu0zdS85-eMxgjWH_ROpDgligzo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hYmUy/MTMxZmUzN2Q5Mzkw/YTgxMDliZDViN2U3/N2Q1ZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}