{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Engineering Enablement by DX","title":"CTO buy-in, measuring sentiment, and customer focus","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/58fd8fa9\"></iframe>","width":"100%","height":180,"duration":3484,"description":"In this episode, Snowflake’s Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering, dive into how they elevated developer productivity to a top company priority. They discuss the pivotal role of Snowflake’s CTO, who personally invested over half his time to guide the initiative, and how leadership's hands-on involvement secured buy-in across teams. The conversation also explores the importance of collaboration between engineering and product management, and how measuring user sentiment helped them deliver meaningful, long-lasting improvements.Mentions and linksConnect with Gilad and Amy on LinkedInMeasuring developer productivity with the DX Core 4Discussion Points(0:48) The need for a shift at Snowflake(3:59) Leadership involvement and prioritization of developer productivity(8:56) The partnership between engineering and product managers(20:01) From feature factory to customer outcome-focused development(27:36) Shifting measurement focus to user sentiment and customer outcomes(39:13) Gaining buy-in for sentiment metrics and tying them to business impact(51:11) How Snowflake’s CTO and volunteers accelerated developer productivity improvements.","thumbnail_url":"https://img.transistorcdn.com/KGgcOtJYA_n91_n-WTCIj4wPicnSNHbF85xMwXKLznQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iNjU2/NjdiYzQ1NmMxNTgx/Y2VhZDcyNWQ1M2Uy/YThlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}