{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Buzz ","title":"Upstart SVP Jeff Keltner discusses the pitfalls of digitalization-first approach ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5b5d6c34\"></iframe>","width":"100%","height":180,"duration":1224,"description":"Where banks go wrong and how automation can help lenders \r\n\r\nWhen a doctor’s office switched to virtual office visits during the COVID-19 pandemic, nurses were given iPads and sent into private rooms to connect with patients over Zoom, then waited for the doctor to make his rounds to each iPad. \r\n\r\nWhile this example of an effort at digitization appears quaint, it exemplifies the perils of digitizing manual processes, says Jeff Keltner, senior vice president of business development at automation lending company Upstart. In this episode of “The Buzz” podcast, he says the example is exactly how many banks approach their digitalization. ","thumbnail_url":"https://img.transistorcdn.com/ACPInZqu9KDzgjBrGs-JxU4mAR_XSEVqA9TnhENGN10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMTNi/OWQxYjg2ZmNhMWM0/MjJkYjQwZTYwODAx/ZGEzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}