{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Podcaster Kevin Brown Puts the Auto Repair Industry on Blast About Diag Fees","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5bbc0c84\"></iframe>","width":"100%","height":180,"duration":7043,"description":"In this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin shares candid insights on what it takes to run a profitable repair business, emphasizing the importance of charging for diagnostic work and paying technicians fairly for their time and expertise. The conversation delves into the challenges of managing people and processes, fostering a strong company culture, and establishing sustainable business systems for long-term success.\n00:00 \"Podcast Clash with Kevin\"\n08:32 Charging for Diagnostic Time\n15:43 \"Reflecting on Past Mistakes\"\n19:45 Brake Troubles and Customer Dilemma\n26:57 Brandon Sloan: Expert in Shop Economics\n28:00 \"Mechanic's Guide to Business Success\"\n36:05 \"Value and Pay for Wiper Service\"\n41:59 DVI and Customer Follow-Through Issues\n49:01 Tech Reluctance Delays Customer Service\n50:38 Streamlined Repair Order Process\n58:53 Reconsidering Technician and Advisor Pay\n01:02:57 Toxic Work Environment Reflection\n01:10:55 Road Force Balancing Importance\n01:15:55 Why I Question Automotive Needs\n01:18:22 Complimentary Diagnostics to Reduce Costs\n01:25:24 High Labor Rates Impact Efficiency\n01:28:42 Faulty Brake Promo Issues\n01:35:44 September Event Invitation Reminder\n01:38:53 Networking Opportunity for Experienced Professionals\n01:47:52 Finding Work-Life Balance\n01:52:06 Retail Industry's Youth Crisis\n01:55:25 \"Building Respectful Connections\"","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}