{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"State of Play","title":"Sara Vienna: Metalab's \"Kind Not Nice\" Rule Changed How She Gives Feedback.","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5c3d967b\"></iframe>","width":"100%","height":180,"duration":3376,"description":"Sara Vienna is the Chief Design Officer at Metalab. Slack, Uber, Coinbase... the list of products that came out of that shop is GOAT'd.\nWe talked about how they actually ship that work, their Tarantino process, why measuring velocity is \"absolute bullshit,\" and a culture rule called \"kind not nice\" that changed how I think about feedback.\nGet the UX Tools Newsletter (written by me)\nJoin 100,000+ designers for weekly insights on creative software and the people shaping it: https://uxtools.co\nCHAPTERS:\n00:00 - \"Designers are at a huge advantage\"\n01:58 - Learning Photoshop because tobacco companies lost a lawsuit\n04:54 - \"I was a really shitty designer first\"\n08:45 - Speed vs quality: earning space for the work you're proud of\n12:05 - How MetaLab ships consistently\n15:21 - The Tarantino process explained\n17:16 - Building a culture of candid feedback\n19:45 - \"Kind not nice\"\n20:26 - Making space for play\n26:45 - Burnout and what actually helps\n30:05 - How MetaLab uses AI\n35:07 - Designers marry the head and the heart\n38:47 - Team structures: smaller but mightier\n41:59 - T-shaped designers and specialists\n44:34 - Why leaders need to stay in the work\n48:00 - Advice for first-time design leaders\nABOUT TOMMY GEOCO\nI spent 15+ years in tech and design. Former military. Father of five. Now building Internet Enjoyers, a weird little media + product studio rediscovering soul in creative tech.\nABOUT STATE OF PLAY\nHost Tommy Geoco discovers what fuels the internet's most interesting designers and builders.\nLINKS:\nUX Tools Newsletter: https://uxtools.co\nFollow Sara Vienna: https://www.linkedin.com/in/saravienna/\nMetaLab: https://metalab.com\nFOLLOW ME:\nX / Twitter: https://x.com/designertom\nInstagram: https://instagram.com/itsdesignertom\nLinkedIn: https://linkedin.com/in/tommygeoco","thumbnail_url":"https://img.transistorcdn.com/Q4goNjMCyLVJblsVd-hc65Y9xpTGIkbjq5L00Huluhg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZTM4/NTdjYjhlYmI5NzU0/YjRlNDNkMjFiNDgy/NTRhNi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}