{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Service Industry Success","title":"113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5d2a4009\"></iframe>","width":"100%","height":180,"duration":1020,"description":"Do our processes, training, and marketing really align with what our customers care about most?\nIn this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.\nTune in to hear a concept we take for granted, but when we are wrong can cost us dearly!\n\nCome check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.\nTo get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.\n\nLearn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com\n\n\nSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min","thumbnail_url":"https://img.transistorcdn.com/Gd2VsGVZQHyLXbrdwcngc9r8m8DWdSre5jcsNINqCqc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIwMDI5LzE2MjIw/OTk0NTYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}