{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 210 - Exploring Ethical Practices And Keeping Consumers Informed With Brandon Crusha","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5de7ec3c\"></iframe>","width":"100%","height":180,"duration":4086,"description":"In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.\n00:00 Switching Dilemma and Solutions\n07:40 Comprehensive Car Inspection Importance\n10:50 Exorbitant Service Costs Criticized\n20:40 \"Medical Procedure Discussion\"\n21:29 Jaundice Incident: Lack of Advocacy\n27:21 Dealer Mentality: Cutting Loose Technicians\n36:29 Rant on Air Filter Costs\n39:53 \"Achieving Revenue with MAP Standards\"\n44:26 \"Automated Client Follow-up Strategy\"\n48:27 \"Dirty Mike's Funniest Clip\"\n55:57 Unexpected Emotional Reaction Test\n01:02:38 Outdated Treatment Shortened Her Life\n01:06:42 Affordable Direct Lab Testing Service","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}