{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: The Voice of the Restaurant Industry Revolution","title":"Episode 154: How Chutzpah Transforms Restaurants and Restaurateurs Into Something More with Mason Harris","html":"","width":"100%","height":180,"duration":2067,"description":"What is Chutzpah? I think Guy Kawasaki described it best as “calling up tech support to report a bug on pirated software”. In a word, chutzpah is audacity, and I really want to explore how being skillfully audacious can transform a restaurant and a restaurateur into something more.\nIn this episode, we’re talking to Mason Harris, who wrote the book on audacity and how it can be systematized and weaponized to turbocharge our restaurants.\nTIME STAMPED SHOW NOTES\n[2:32] How the early days of email led to the philosophy of Chutzpah.\n[5:48] What exactly is chutzpah? “Audacity?” “Gumption”? Maybe…“Intestinal fortitude”?\n[7:03] A world view, a set of behaviors, and a skill set: It’s all in how you implement it.\n[7:55] The Trifecta: Need, Pain, and Opportunity.\n[11:12] Service, training, staff, and food: How to be a trailblazer in the restaurant industry.\n[13:40] Messaging: the role of authenticity in trailblazing.\n[15:03] The power of clarity: why understanding the nature of your decisions matters.\n[20:00] The lens of intention: positioning yourself to make critical decisions.\n[22:55] Humility in action through the good times and the bad.\n[27:30] The Chutzpah Mentor: The story of Ruth’s Chris Steakhouse\n[29:10] How to Return a Tire to Nordstrom: An Exceptional Tale of Chutzpah in Service\n[32:25] Remembering the value of your impact.\n\nTo learn more about Mason Harris, visit https://www.thechutzpahguy.com/\n\nFULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.\n________________________________\nCLICK HERE to Chat with Josh\nFree Download: 5 Steps to Achieve a 15% Net Profit\nWe have a lot more content coming your way!\nBe sure to check out the FULL COMP media universe by visiting:\nFULL COMP\nRestaurant Marketing School\nThe Playbook\nIndustry Town Halls","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}