{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"UX Stories Podcast","title":"How Healthcare UX Gets Done Right (When AI Is Building Everything Wrong)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/5fb3f05e\"></iframe>","width":"100%","height":180,"duration":1274,"description":"What happens when vibe coders skip user research? You build the wrong thing — fast. Dave Powell, Director of UX at QGenda, shares how his team does real usability work inside one of the most complex, HIPAA-restricted industries in the world.\n\nFrom Figma prototypes shown to hospital staff before a single line of code is written, to the moment a \"warm\" customer meeting turned ice cold — this is what serious enterprise UX actually looks like.\n\n🎙️ Guest: Dave Powell, Director of User Experience @ QGenda\n🏥 Industry: Healthcare SaaS | Enterprise UX | B2B Product Design\n\n⏱️ Timestamps\n\n0:00 - Intro: Why AI made user research more urgent, not less\n1:14 - Dave's background: 8 years fixing healthcare's broken software\n1:53 - \"Every piece of software they touch doesn't work for them\"\n2:01 - Why healthcare usability testing is uniquely hard (HIPAA, secure networks, union rules)\n4:42 - How Dave navigates access: CX teams as research liaisons\n6:22 - The prototype-before-code workflow that makes customers feel heard\n7:04 - Piggybacking on CX calls to run usability sessions\n8:18 - When listening turns into hard business commitments (not flowery promises)\n9:00 - Dave's hiring philosophy: designers who understand humans first\n9:36 - \"We have a captive audience\" — why tolerability matters in enterprise\n10:17 - How AI and vibe coding are reshaping UX & product roles\n12:56 - Two-phase prototyping: solutioning vs. high-fidelity component work\n13:30 - Why enterprise complexity is hard to vibe code your way through\n14:54 - \"Prototyping with live ammunition\" — the danger of skipping validation\n16:39 - Customer story: when a warm reception turned into a cold landing\n18:16 - Dave's usability toolkit: Maze, Pendo, Google Forms & in-house polling\n19:01 - Magic wand question: the one human data point Dave wishes he could measure\n20:00 - Closing thoughts: why understanding users is the skill AI can't replace\n\n\n📌 If you enjoyed this episode:\n→ Like & subscribe for weekly conversations with UX...","thumbnail_url":"https://img.transistorcdn.com/46z12x5df5emufw7YPHxTz2oVjsA0oz8KBtA2-2yYzY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNGI1/ZWM0YWViM2ZjY2Vm/NWEyNGUyZjA4ZWFh/YzVmYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}