{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"The Art of Anticipation - Ed Bakos - Defining Hospitality","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/60816b86\"></iframe>","width":"100%","height":180,"duration":3363,"description":"In this episode of Defining Hospitality, Dan Ryan sits down with Ed Bakos, CEO of Champalimaud Design, to explore the evolving dimensions of hospitality in the design world. Sponsored by BERMANFALK, this discussion uncovers how the nuances of design, from emotional exchanges to anticipating guest needs, define luxury and authenticity in the hospitality industry today.About the Guest:Ed Bakos is the CEO of Champalimaud Design, a New York-based firm renowned for its innovative approach to hospitality design. With over 30 years of experience, Ed has continually pushed the boundaries of what luxury and hospitality can achieve through strategic and emotionally resonant design. His commitment to fostering talented teams and creating memorable experiences makes his work a benchmark in the industry.Chapters:00:46 Welcome Ed Bakos02:12 What Hospitality Means04:04 Early Career Origins07:30 First W Hotel Breakthrough11:07 Heavenly Bed Innovation14:13 Alexandra Legacy18:31 Mosaic Team Culture24:49 Flat Hierarchy Best Ideas27:20 Project Example Clarity28:29 Ideas From Anywhere29:10 Designing Anticipated Needs31:23 Service Defines Luxury32:44 Turning Constraints Into Magic34:59 Building A Creative Culture37:02 Managing Creative Anxiety40:47 Choosing The Right Clients44:29 Aviation Passion And Purpose49:08 Flying The C47 Across Atlantic50:58 Remembering History And ClosingQuote of the Show:\"Design is a relationship between different things. Why do certain combinations of things provide us with more satisfaction? Certain combinations in certain settings are… highly successful and can be highly successful.\" - Ed BakosBuilding a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.Links:Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1 Substack: https://www.defininghospitality.live/ BERMANFALK: https://www.bermanfalk.com/ Ed Bakos LinkedIn:...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}