{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hospitable","title":"Creating Guest Experiences with Sue Graves, CEO of Experience Alive","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/61cb6214\"></iframe>","width":"100%","height":180,"duration":2204,"description":"We sit down with Susan Graves, a former hotelier turned solution provider, to explore the future of hospitality. Susan shares her passion for modernizing the industry through sustainability, automation, and AI, all while enhancing the guest experience.\nDiscover how easy-to-use and affordable solutions can significantly impact guest and employee satisfaction. Susan discusses innovative approaches like automating linen inventory management for predictive budgeting and ordering, which streamlines operations and boosts efficiency. Learn about the importance of providing bite-sized, mobile-friendly training modules that empower staff without disrupting daily tasks, ultimately leading to superior guest service.\nThe conversation also delves into sustainability in the hospitality industry, highlighting solutions that reduce energy expenses by up to 40% and lower greenhouse gas emissions. Susan emphasizes that sustainable practices are not only environmentally friendly but also financially beneficial, attracting eco-conscious travellers and improving hotel reputation.\nThis episode is packed with actionable insights on leveraging automation, AI, and sustainable practices to modernize your hospitality business. Whether you're interested in improving operational efficiency, enhancing guest experiences, or embracing sustainability, this episode offers valuable strategies for driving long-term success.\nDon’t forget to subscribe, like, and comment to stay updated with the latest insights from Hospitable. Join us on the journey to modernize and sustain the hospitality industry!\nTimestamps\n[00:00:25] Modernizing the hospitality industry.\n[00:04:44] Automation in the hospitality industry.\n[00:07:26] Repetitive questions at the front desk.\n[00:12:10] Elevating guest experience through technology.\n[00:15:23] Guest experience innovation in hospitality.\n[00:20:01] Utilizing underutilized urban spaces.\n[00:22:49] Opening up new revenue streams.\n[00:25:08] Sustainable solutions in...","thumbnail_url":"https://img.transistorcdn.com/RHnZSH9wbnDZKEr5bt6E-gCy6KNSHhJ1AVpoWregVZA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ0Nzc2LzE2OTM5/NDg1ODItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}