{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Multi-Family Grit","title":"Ep. 24 | Clean Before You Redecorate: A COO’s Process-Driven Path in Multifamily Management","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/6214265c\"></iframe>","width":"100%","height":180,"duration":3675,"description":"In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Steve Boyack, Chief Operating Officer of JVM Realty, for a thoughtful conversation about strategic transformation, team empowerment, and building a resident-first mindset in multifamily. Listen in to hear Steve:Share how a summer job in high school led to a wide-ranging career across nearly every role in property management—from maintenance tech to COOReveal why he believes “clean before you redecorate” is the secret to successful innovation, and how process mapping unlocks lasting operational changeExplain how rethinking maintenance roles, focusing on specialization over centralization, and seeing the resident as the true client are reshaping JVM’s future-facing strategies","thumbnail_url":"https://img.transistorcdn.com/uFVhc6EJfgRct-smn1m-RJKPUHdY7MRkAZ-mtWjbsmU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xZDNk/YWZhMWQ0MDhkNDIy/Njg5YmE1MjYzYmI4/NGI5ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}