{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grit","title":"#195 CEO Salesforce AI, Clara Shih: Above the Clouds","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/63fd2a06\"></iframe>","width":"100%","height":180,"duration":2702,"description":"Guest: Clara Shih, CEO of Salesforce AIIn 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling bad,” Clara says. But her worries subsided when her replacement and former COO, Mike Boese, guided the company with “class and grace” to an exit: A $125 million+ acquisition just this week by Yext.In this episode, Clara meets Joubin on the top level of Salesforce Tower to discuss Sarah Friar, AI “frenemies,” practice and discipline, quantifying hard work, burnout, turning off, Intercom, elite operators, “Serviceforce,” ChatGPT, hiring for hunger, kids and achivement, Thomas “TK” Kurian, Slack, David Schmeier, Juan Perez, Nvidia GPUs, Silvio Savarese and Frontier AI, Starbucks, and Sheryl Sandberg.Chapters:Links:Connect with ClaraTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm","thumbnail_url":"https://img.transistorcdn.com/jCea5f44KBONhOsyLyht9nXUrj2YBNfA6fc-kgyfWTM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}