{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"A Mason's Work","title":"How to Redirect a Conversation Without Destroying It","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/648c84ef\"></iframe>","width":"100%","height":180,"duration":481,"description":"Knowing the meta conversation is happening and knowing how to interrupt it are two different skills. Brian Mattocks works through a three-stage approach for redirecting group conversations that have drifted from action into complaint, ordered from least disruptive to most. The framework is practical and sequenced deliberately because the cost of intervening is not always obvious. Even a conversati","thumbnail_url":"https://img.transistorcdn.com/0MKwUQPZVqeGzTPM49TdYKYlcgFFnLZO53ZhnhtIa_8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ2MzU0LzE2OTgy/ODQ1MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}