{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Maximum Lawyer","title":"An Actionable Plan to Formulate and Automate Your Processes with Matt Spiegel","html":"","width":"100%","height":180,"duration":1216,"description":"Do you need help improving your law firm's client journey? Are you finding it hard to get clients? In this episode, Matt Spiegel, the co-founder and CEO of Lawmatics, discusses the importance of providing excellent customer service in the legal industry and improving the client journey.It is evident that lawyers are not CEOs. They don't run businesses. But, Matt emphasizes the need for law firm owners to run their practice like a business. Law firm owners need to go out and find clients to grow their firm just like a CEO would go out and make connections to grow their success. Part of growing your business and law firm ensures the client is always happy because a happy client equals a happy practice. Matt delves into the ways to prioritize the happiness of a client.1 | Client Begins The client journey begins the moment a client reaches out to your firm via email or phone. This is part of the “client intake phase”. This phase is crucial to getting a client because they are reaching out to multiple firms at once. You need to ensure staff are engaging right away so they don't lose the client. Immediate engagement shows the client exactly how you will respond to them throughout the process. It shows that those in the firm care and are ready to provide the client with what they need, even if it's just basic legal information.2 | Active ClientThe “active matter phase” is the communication throughout the length of a client's case. Like phase one, communication is key to getting and retaining a client. It is important to provide the client information throughout the journey. Make it a habit to market to them. Send them information like newsletters that include things that are external to your firm. It is a good idea to set up a client portal, where individuals can go into a system and get updates on their case. If email communication is too much (and it can be in this industry), a client portal is a great way to input all necessary information and the client can retrieve...","thumbnail_url":"https://img.transistorcdn.com/ilznX_xlSDwYMtQnRFyxuK73we03KidQzrTiS6_4A9w/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZTZj/MmE1OGU3YWIwNjg0/OWQxZjhiN2NmNjZh/Y2VjNC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}