{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"Why Your Customers Aren’t Coming Back (And How to Fix It) | Ep 10","html":"","width":"100%","height":180,"duration":2651,"description":"In this episode, JeanAnn breaks down how exit scheduling can help auto repair shops create consistent car count, improve customer retention, and build long-term profitability. She explains why booking the next visit before the customer leaves, while framing services as a full 5,000-mile maintenance experience, helps build more value and trust with customers.\nTimestamps:\n01:27 – Rethinking the “oil change” as a 5K service04:23 – Elevating service, pricing, and customer perception\n08:47 – What exit scheduling is & why it matters12:19 – How to present services & build trust\n16:29 – Long-term relationships vs one-time sales20:14 – Budgeting, prioritizing repairs & customer trust\n22:46 – Shop model shift: fewer cars, higher value25:56 – Why customers love scheduled return visits\n29:24 – How to implement exit scheduling in your shop32:17 – Sales as a byproduct of great service\n35:36 – Long-term benefits & consistency36:17 – Scheduling deferred repairs\n37:30 – Creating a premium customer experience","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}