{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Visibility Podcast","title":"Need More 5 Star Google Reviews? Craft Exceptional Client Experiences Consistently with Samantha Irwin and Watch Your Google Reviews Soar","html":"","width":"100%","height":180,"duration":2554,"description":"On this podcast, we discuss how to create excellent SEO by optimizing your Google Business Profile and writing blogs that both Google and your perfect clients love.But let’s dive into the nitty-gritty: Did you know that 91% of unhappy customers won't do business with you again? However, if you resolve their complaint in their favor, 70% will return!Our guest today is Samantha Irwin of Kaizen Consulting. She's an expert in helping business owners build teams that excel in the client journey and relationships. Samantha provides tools to ensure your team creates exceptional customer experiences, leading to more stellar reviews on your Google Business Profile and securing your #1 ranking.Sounds amazing, right?I think so too. That's why I'm super excited for you all to learn from and love Samantha Irwin. Tune in for some great insights!Watch us on Youtube!https://kaizen.zone/https://www.instagram.com/samantha_kaizen/https://www.linkedin.com/company/kaizen-business-coaching-consulting/A bit about our guest:After 13 years teaching middle school (love that age!) and doing business development part-time, I jumped into business full time.In 2006 the hubs and I bought an 21-room historic boutique hotel, built in 1907.No furniture, no clientele, (last time it was open for guests was in the 1940’s), AND it was located in a town population 600 (no, I didn’t miss a zero!). Yes, Mayberry. To say that we were ‘not on the map’ was 100% accurate.Adding to the challenge, the hotel was sitting on acre of tired grounds in desperate need of a landscaping update.Oh, there were some Gone with the Wind drapes which my MacGyver level talented sister used to mock me up a dress. Yes, I wore it, pins and all, and made my dramatic entrance down the staircase to the lobby.Some thought I was crazy for purchasing the hotel, others thought I was a genius with vision.I needed to figure out how to get us ‘on the map’, attract clientele that was two hours away, hire, train, and inspire staff, and...","thumbnail_url":"https://img.transistorcdn.com/uWDx2ekKgkEw3Mlfoj_Y-y_HX_mZX3xtwFLINp7dUl4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jNzk5/NTVmZGZhN2RmZWI5/NWFlMmEyNmI3ZjM1/ZjA0OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}