{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Phony.ai","title":"Transfer or Terminate: Designing the Handoff That Doesn't Drop the Caller","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/6c46a6e8\"></iframe>","width":"100%","height":180,"duration":277,"description":"When a voice AI hands a caller off to a human, everything the agent got right can unravel in seconds. This episode breaks down the three design decisions that separate a seamless transfer from a trust-destroying reset.","thumbnail_url":"https://img.transistorcdn.com/DCzXpShZdzXzDVoqJ6cLSbwoXfpZHNldXkJek6FNhAo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80ZGFm/OWI2NGE4NTZhNDM2/OTE4MjhkOTJhY2Uy/OTZjNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}