{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Life at 100Mhz: Living with Technology","title":"AI and the Future of IT Helpdesks-What Human Agents Need to Learn ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/6ca5ad05\"></iframe>","width":"100%","height":180,"duration":1392,"description":"AI will be taking over Tier 1 of the IT Helpdesk, so what happens to Human Agents who go directly to Tier 2 or 3, how will they learn  the soft skills of Customer Service?","thumbnail_url":"https://img.transistorcdn.com/HvMnfRTBOikJybgm-m3OlWnEnfm3VPveivmJJKN5gbE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kYjA4/ZTI3NjU3MWJkYmY2/YmI1OTg1NWQyZTQw/M2FlYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}