{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Around the Diamond Powered by American Diamond","title":"AI Won’t Replace Relationships: The Future of Logistics | Ep. 15","html":"","width":"100%","height":180,"duration":2973,"description":"AI is changing logistics fast—but can technology actually replace the relationships that keep freight moving?\nIn Episode 15 of Around the Diamond Powered by American Diamond Logistics, Kevin, Steve, and Elise go guest-free for a behind-the-scenes conversation about what American Diamond is building, where logistics technology is headed, and why the human element still matters no matter how advanced the tools become.\nSteve gives an update on American Diamond's push to automate more of the shipment lifecycle, including new AI-powered carrier sales capabilities, continued development inside Navigator, and internal tools designed to make the company faster, leaner, and better prepared to scale.\nThey also dive into the changing relationship between people and technology. AI can analyze data, automate repetitive work, identify potential problems, and create efficiencies that weren't possible just a few years ago—but technology is only as effective as the people implementing it. For American Diamond, the goal isn't replacing people. It's giving great people better tools.\nThe conversation also gets into the company's evolving LTL technology, including testing that identified a potential reclass/rebill scenario before booking that could have saved a customer roughly $100 on a $300–$400 shipment. It's a small example of a much bigger goal: finding problems before they become expensive problems.\nAnd because this is Around the Diamond, things eventually go completely off the rails—with parenting, getting older, tattoos, Steve's potential first tattoo, vacations, and Rob getting unexpectedly pulled onto the show to explain his Four Horsemen sleeve.\nIn This Episode:\nHow American Diamond is using AI in carrier sales\nAutomating more of the shipment lifecycle\nWhat's being built inside Navigator\nUsing technology to strengthen carrier relationships\nWhy AI still needs the human element\nPreparing American Diamond for the next freight market shift\nNew technology designed to prevent...","thumbnail_url":"https://img.transistorcdn.com/ZLNJFGikKx56t36YaLHHYHc0UgZTt7AtkwpHD7JlX10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80YmE5/YzA3NWI1MTYyNGRm/OGI5NjAwYjJlYTgy/NTIwMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}