{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Successful Barrister","title":"Ep. 11 - Crucial Conversations Tools for Talking When Stakes Are High","html":"","width":"100%","height":180,"duration":2386,"description":"In this episode, Marc and Diana discuss Crucial Conversations: Tools for Talking When Stakes are High by Kerry Paterson, Joseph Grenny, Ron McMillan, and Al Switzler. The book covers how to have difficult conversations and explains why these conversations are important. Learning how to have successful crucial conversations can help your firm address problems before they affect your growth. Learn the STATE Your Path method, and explore why the most difficult conversations we have are often with our highest performers. [1:27] Marc introduces the subject of today’s episode – how to have difficult conversations. The episode will pull from the book discuss Crucial Conversations: Tools for Talking When Stakes are High by Kerry Paterson et al. Marc believes this is one of his weaknesses; he struggles to hold people accountable.[3:06] Crucial Conversations is a tool for planning difficult conversations. The book gives tools for preparing for these conversations and following through. Diana points out that no one likes difficult conversations because nobody likes being uncomfortable.[5:10] A crucial conversation occurs when stakes are high, opinions vary, and emotions are strong. These conversations are difficult by nature – so why should we have them? Dealing with problems while things are going well for your firm overall will promote progress in the future. [9:12] Crucial conversations are about holding people accountable. Your best performers want to be held accountable so they will improve while your poor performers will hide from difficult conversations. However, we tend to shy away from these conversations with our high performers.[12:17] Crucial Conversations contains a helpful handout to plan your conversations. The handout starts by looking inward to recognize and address your own contributions to the problem. It also helps you focus in on the real problem. [16:23] The second part of the plan is to STATE your path. STATE is an acronym that stands for share your...","thumbnail_url":"https://img.transistorcdn.com/Z3RXucwshxpw-Muy18ILlgR1sYl6tBEMs9ha8xpK1jA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82ZGY3/NWZkMWQ2MWMyODlk/OGYxYjY0ZjIwYmY1/YWU3Ni5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}