{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Onboarding Therapy","title":"Getting Leadership Buy-In: Proving the Value of Customer Onboarding","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/6da1a7d2\"></iframe>","width":"100%","height":180,"duration":2267,"description":"In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in.\n\nHighlights include:\nWhy onboarding is often undervalued by leadership.\nHow to connect onboarding efforts to key business metrics like churn and revenue.\nProving onboarding’s impact using manual tracking, small experiments, and early wins.\nOvercoming the challenge of lagging indicators in onboarding results.\nPractical tips for onboarding leaders to advocate for their teams and secure resources.\nKim and Shareil also discuss their personal experiences in building onboarding programs from scratch, sharing lessons learned from successes and setbacks.\nKey Takeaway:\nSecuring leadership buy-in requires proactive communication, measurable results, and aligning onboarding metrics with the company’s broader goals.\n\n👉 Don’t forget to subscribe for more onboarding insights and practical advice!","thumbnail_url":"https://img.transistorcdn.com/6AnasOchySOI7h7t2BByJqb0AQJ72SB-MGdB9utCR7I/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYTBj/ZTU0MDJmYjgwYzFh/YTJhZWY1NWRhZmMz/ZDEzOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}