{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: Restaurant Tactics, Tools, & Strategies","title":"The Future of Restaurants: Dean Alex Susskind, Cornell University","html":"","width":"100%","height":180,"duration":2841,"description":"Who doesn’t love a great mashup? To get a read on where diners currently stand, the Yelp team released a survey to thousands of users. Cornell University analyzed that data and today we review their findings with Professor and Associate Dean Alex Susskind. His specialization centers around the strategic and operational elements of the industry but Alex is more than a theorist. He came up through the ranks of the hospitality industry and that’s where our conversation begins.\nClick to sign up for our weekly newsletter.\nClick here to book time on my personal calendar.\nClick here to download our Restaurant Recovery Guide.\nWant to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.\nSHOW NOTES\n\n Professor and Associate Dean of Academic Affairs at the School of Hotel Administration\nBeen at Cornell University for 22 years\nStarted as a dishwasher at 14 years old\nManaged restaurants and worked in the kitchen\nCovid 19 highlighted issues in our industry\nWe have a very cashflow reliant business\nRemoving cashflow shows inefficiencies in the model\n94cents of every dollar made by restaurants on average goes back into the economy\nCollapse of our industry would have a huge impact on the rest of the economy\nHospitality supports agriculture, wine, distribution, consumer goods, etc\nLargest employer nationwide\nDamages to the agriculture sector show the fragility of the food system\nMaine’s fruit distribution closed broadline operations\nNow is a great time to address the foundational issues of the business\nMending wage structures\nIncreasing prices\nLarger chains are making changes\nTypically prioritized shareholders\nStarting to fix structural issues\nWill make it easier for independent restaurants to do the same\nRaising prices may turn away customers\nPivoting the restaurant structure\nFind a way that will create a transaction that will keep...","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}