{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Catch Up Podcast","title":"Tony Riches on Critical Factors for ERP Success","html":"","width":"100%","height":180,"duration":2374,"description":"What does it really take to lead a successful ERP program?In this episode of The Catch Up, host Philip Blackmore sits down with seasoned Program Director and published author Tony Riches to uncover the realities of large-scale digital transformation. Drawing on decades of experience, Tony shares surprising war stories, practical advice, and lessons learned from both client-side and consultancy roles. From the chaos of failed invoice systems to the nuances of stakeholder engagement, Tony dives into what makes or breaks a program.The conversation explores the critical importance of the first 90 days, the overlooked dangers of customisation, and how to manage communication across complex stakeholder groups. Whether you're an ERP project sponsor, transformation leader, or simply curious about what goes on behind the scenes of global rollouts, this episode is packed with insights that will change how you think about program success.Tony Riches: Program Director and author with decades of experience leading ERP and transformation programs across sectors. His deep understanding of business, change management, and solution delivery makes him a trusted expert in turning around complex projects.What You’ll Learn in This Episode:Why the first 90 days of an ERP program set the tone for long-term successHow failed implementations can shape a career in transformationThe real reasons ERP projects fail (and it’s not usually the software)How to push back on unnecessary customisation requestsWhat makes client-side program management uniquely difficultTakeaways:Set the First 90 Days Up for Success: Ensure stakeholder alignment, define clear roles, and embed strong governance structures early. Tony argues that what you do in the first three months determines your outcome. Without strong foundations, recovery becomes exponentially harder.Choose the Right People: Build your team with \"leaders of the day after tomorrow\" — rising stars who understand the business and earn shop floor...","thumbnail_url":"https://img.transistorcdn.com/iWBZTiC94l_5ILnmTBn8PhdqZZ1oGG1Nu4q8ji6v23Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NDYz/NGM5ZWU5NzM4OTI1/ZDA5YTgxYmExZTBj/NDc5YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}