{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grow Good ","title":"From Activities to Outcomes: A New Approach to Non-Profit Impact : Johnmark Oudersluys, CEO of CityLink Center","html":"","width":"100%","height":180,"duration":3267,"description":"\nEPISODE SUMMARY\nJohnmark Oudersluys, executive director of Cincinnati's CityLink Center, joins Anne to unpack a different approach to economic mobility: instead of adding more programs, CityLink redesigned how people access and move through the existing system. The organization brings services together under one roof, assigns each client a navigator, and uses data to understand which interventions actually improve outcomes.\nJohnmark explains how CityLink developed the Client Progression Index to measure progress across multiple areas of a person's life, why the nonprofit sector needs stronger data standards, and how CityLink is testing a funding model that pays partners based on clients' wage gains. He also shares what companies can do beyond traditional philanthropy, including building sustained relationships with nonprofit partners and addressing the needs of their own entry-level workforce. As CityLink expands its model to other cities, Johnmark discusses the tension between creating infrastructure for scale and preserving the flexibility that made the model effective in the first place.\nKEY INSIGHTS\n\nWhy CityLink concluded Cincinnati was “program rich but systems poor” — and designed around the navigation problem instead of adding another standalone service\nHow co-location, a dedicated navigator, and a single intake process eliminate geographic, knowledge, and qualification barriers\nWhy being truly client-centered is harder in nonprofits than in business — and how CityLink protects client agency despite competing stakeholder demands\nThe gap between what employers say they need and the unstated skills and habits they actually expect from entry-level workers\nHow CityLink uses employer demand to identify and quickly build industry-specific training programs through partnerships\nWhy labor force participation can reveal a different economic problem than unemployment rates alone\nHow CityLink moved from measuring activities like classes completed to measuring...","thumbnail_url":"https://img.transistorcdn.com/4_W9iNxov8TbmJi0hwOHIXG4gxg89YSz70tugMNyhMg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZjEy/ZjJiMmJhNTdiZTI0/MGU1YzdmNzdmOGZk/ZjlhMS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}