{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Onboarding Therapy","title":"Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7000e27e\"></iframe>","width":"100%","height":180,"duration":2302,"description":"In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience.\n\nHighlights include:\nWhy sales and onboarding teams often feel at odds with each other.\nThe role of internal collaboration in improving customer success.\nStrategies for creating stronger feedback loops between teams.\nPractical ways to leverage tools like mutual action plans and CRM hygiene.\nKim and Shareil share candid stories from their experiences, offering actionable insights to help teams work together and support their customers effectively.\n👉 Don’t forget to subscribe for more onboarding insights and practical advice.","thumbnail_url":"https://img.transistorcdn.com/6AnasOchySOI7h7t2BByJqb0AQJ72SB-MGdB9utCR7I/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYTBj/ZTU0MDJmYjgwYzFh/YTJhZWY1NWRhZmMz/ZDEzOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}