{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Press 1 For Nick","title":"Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/70715bd0\"></iframe>","width":"100%","height":180,"duration":1870,"description":"Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]\r\n \r\nJeff talks about:\r\n·       What is a customer guarantee?\r\n·       How do you ensure promises are kept?\r\n·       How do you recover from a broken promise?\r\n \r\nThe people who have influenced Jeff the most in the past year:\r\n·       Denise Lee Yohn\r\n·       Leslie O’Flahavan\r\n \r\nHis note to all customer service professionals:\r\n“Write your own thank you letter, put it on your desk and then read it once a day for three weeks at the beginning of your shift, and try to earn a real version of that letter.”","thumbnail_url":"https://img.transistorcdn.com/2STz_f3n0byWTIVi69NPVQRvmRZTuXY1bTal4xgQT24/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzEwNzYxLzE2OTU3/NDE4NzQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}