{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The WorkOps Podcast","title":"Context is the new currency for HR","html":"","width":"100%","height":180,"duration":1586,"description":"SummaryA top performer walks out the door at Qualtrics holding an outside offer for double their salary. Michael MacArthur, then Head of People, has a choice: pretend the market is wrong, or admit the comp process was. His read, years later from the COO seat at Recharge: the 2x counter-offer isn't a market signal. It's an audit finding.This is one of the cleanest diagnostics we've heard for whether a comp process is really working. And it's the same logic Michael applies to AI, engagement, and the build-versus-buy questions every HR leader is wrestling with right now. The unifying argument: context, not better tools, is the layer that separates the HR teams winning with AI from the ones spinning cycles.Timestamps01:00 Michael's path from sales comp to head of people at Qualtrics to COO at Recharge03:00 The Qualtrics dysfunction: forced curves and 18-month time-in-seat gates04:00 The \"double their salary\" diagnostic signal for a broken comp process06:30 Recharge's fix: 6-month cash cycle, no forced curve, multi-level calibration10:00 Process transparency versus salary transparency13:00 Nectar's anonymous follow-up and the context thesis for AI in HR14:30 Why Anthropic's engagement score doesn't matter to Recharge16:00 Build versus buy on the people side: when trust outweighs context21:30 The CEO move that put Recharge's exec team on terminals23:00 Audit the workflow before you prompt the modelTakeaways- The fastest test that your comp process is broken: a leaving employee getting offered double their current salary at the next job.- Forced curves and time-in-seat promotion gates work at 250 employees. They quietly stop working at 2,500.- AI value in HR shows up in context-gathering, not dashboards. Anonymous follow-up conversations beat static survey scores.- Internal-historical engagement trends beat external benchmarks. Anthropic's engagement score doesn't tell you what's happening on your team.- Audit the workflow before you prompt the model. Most failed AI...","thumbnail_url":"https://img.transistorcdn.com/Eh8J8csrLvAf-gfZx2fx-hND9gquazmC6b15qkZyyGA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lMWNj/OTM3ZjEzMWFkMzQw/NjcwMzQyYTI4MTY3/MGRhMC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}