{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection","title":"72: How To Provide World-Class Phone Support For Your Shopify Brand","html":"","width":"100%","height":180,"duration":1793,"description":"My guest on today’s episode is Rob Statsky, Director of Customer Success at Aircall. He talks about his experience at Aircall as the Director of Customer Success, their Shopify integration, and how Shopify brands can make sure their phone channel is the best it can be.\nLet’s jump in and learn more about this important customer experience channel for the modern shopper.\nWhat You Will Learn Today…\nReduce resolution time by working as a team to enhance the shopping experience with your brand.\nHow a modern business phone has the unique ability to integrate with all of your business tools.\nMake customer experience a competitive advantage with custom IVR menus, skill-based routing, live call monitoring, and more.\nLinks And Resources Mentioned In This Episode\nAircall - Exclusive Free Trial + 30% Off For 2 Months (use code: aircallfastlane)\nAircall Customer Success Stories\nGorgias\nZendesk\nThank You For Listening\nI really appreciate you choosing to listen to the show and for supporting the podcast. If you enjoyed today’s show, please share it using the social media buttons on this page.\nI would also be so grateful if you would consider taking a minute or two to leave an honest review and rating for the show in iTunes. They’re extremely helpful when it comes to reaching our audience and I read each and every one personally!\nNew Strategies Each Week To Help You Build And Scale Lifetime Customer Loyalty. SUBSCRIBE HERE!\nBeing an entrepreneur is a life of learning. All it would take is a new idea, strategy, Shopify app, or marketing platform to be the next thing you need to drive more revenue and lifetime loyalty for your Shopify store. Subscribe to the podcast on iTunes, Stitcher, or Spotify. Don’t miss a single episode!\nEpisode Sponsor\nThis episode is brought to you by Carro, an incredibly powerful Shopify App.\nCarro is a Shopify app that discovers all the influencers, press, and media that already love your brand. Whether they’re your brand’s customers, email subscribers,...","thumbnail_url":"https://img.transistorcdn.com/P5duruV2_oDh1uznwVSZlWtxY9S4kqZCtyWoU9GGCcQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iZjE5/MjAzY2E2ZjQ5OTk0/MTc1MTZlYTc3ZDVm/NDlmMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}