{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hospitable","title":"Property Champions, Clean Data, Better Hospitality: Belmond’s Formula with Tiago Alves","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7b713c2b\"></iframe>","width":"100%","height":180,"duration":2732,"description":"How do you build a connected tech ecosystem for 42 luxury properties, across trains, safari camps, river cruises, and hotels, in multiple legal jurisdictions?\nIn this episode of Hospitable, host Rob Napoli sits down with Tiago Alves of Belmond to unpack one of the most ambitious digital transformations in global hospitality. From fragmented PMS systems to a unified, cloud-based platform, with 40+ integrations and an in-house API layer, Belmond’s journey is a masterclass in data unification, change management, and making hospitality tech actually work for people.\n🧩 Topics Covered\n- From duplicated guest profiles to a single source of truth\n- Why Belmond built its own API & integration layer\n- The role of “property champions” in driving adoption\n- Legal, tax & compliance realities of cloud PMS across multiple countries\n- Lessons from delayed go-lives—and what they’d do differently\n- How Belmond automates the predictable so staff can focus on guests\nIf you're leading a PMS migration, building a hotel tech stack, or struggling with data silos, this episode is a blueprint you can’t afford to miss.\n📢 Like, subscribe, and drop a comment: What's your biggest challenge in connecting your hospitality systems?\n🔗 Learn more: https://www.omniboost.com\n🔗 Explore Belmond: https://www.belmond.com\n⏱️ Timestamps\n00:00 Cold Open: Building a Connected Ecosystem\n01:14 Meet Tiago & Belmond’s Tech Award\n02:12 “Just Another Tech?” – Why This Project Mattered\n03:23 20 Years in Hospitality Tech\n04:27 Who is Belmond? A Diverse Luxury Portfolio\n05:14 The Problem: Fragmented PMS Databases\n06:42 Finding the Right Partner in a Legal Landscape\n08:20 Involving Cross-Functional Teams from Day One\n10:00 Property Champions & Local Ownership\n11:37 Balancing Standards & Local Needs\n13:19 Change Management & Tech Aversion\n19:03 Delays & Building an In-House API Layer\n22:35 Scaling to 40+ Integrations\n26:05 Go-Live Realities: Migration & Cleanup\n29:06 Owning the Data Pipeline\n31:38 What Tiago Would Do...","thumbnail_url":"https://img.transistorcdn.com/RHnZSH9wbnDZKEr5bt6E-gCy6KNSHhJ1AVpoWregVZA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ0Nzc2LzE2OTM5/NDg1ODItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}