{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"World Wide Waste with Gerry McGovern","title":"Karen Peeters 'Discovering digital reliability and quality: the Toyota story'","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7bc7b95e\"></iframe>","width":"100%","height":180,"duration":1027,"description":"We need your support. Show some love by becoming a Premium Member.\n\n\nWelcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.\n\nThis is Doing\n\n\nSee our current innovation courses\n\n\nThis is HCD Podcast Network\n\n\nEthnoPod with Jay Hasbrouck\n\nBringing Design Closer with Gerry Scullion\n\nProdPod with Adrienne Tan\n\nGetting Started in Design with Gerry Scullion\n\nPower of Ten with Andy Polaine\n\nNEW: The Big Remote with Gerry Scullion and Andy Polaine\n\n\nNEW: Moments of Change with Melanie Rayment\n\n\nTalking Shop with Andy Polaine and Gerry Scullion\n\nDecoding Culture with Dr. John Curran\n\nNEW: World Wide Waste with Gerry McGovern\n\n\nNEW: Global Jams Podcast with Adam Lawrence and Markus Hormess\n\n\n\nConnect with This is HCD\n\n\nFollow This is HCD us on Twitter\n\n\nFollow This is HCD on Instagram\n\n\nSign up for our newsletter (we have lots of design giveaways!)\n\nJoin the practitioner community on This is HCD Slack Channel\n\n\nRead articles on our This is HCD Network on Medium","thumbnail_url":"https://img.transistorcdn.com/WtQXM5YkHmIbl1x6ZjNQfIxBR8YGxi2GHFli7ZvW3Qs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NGQy/MTg0YTE1YzY2Yjhj/YWQ1ZGU2ZmVkNWEy/MzIyZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}