{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Bonus Episode - Emily Oliver On Keeping It in the Family While Facing Challenges and Growth at a Small Auto Shop","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7d9176f0\"></iframe>","width":"100%","height":180,"duration":3808,"description":"In this episode, Emily Oliver joins the podcast to share her journey of taking over a small family auto repair shop in Gloucester, Massachusetts. Emily talks about the challenges of modernizing operations, from adopting new software like Shop-Ware to implementing more thorough documentation and communication processes with customers. The conversation also highlights the complexities of hourly billing in auto repair, the challenges of managing family roles in business, and the importance of continuous learning and adaptation as the shop grows.\n00:00 Family auto shop's history\n08:56 Simple billing system explained\n10:55 Tracking time in auto repair bays\n19:04 Standardizing Inspection Processes\n23:10 Issues with technician pricing\n30:07 Convincing family about car maintenance\n36:33 Communicating with customers\n39:47 Dealing with other mechanics' issues\n46:27 Early challenges and learning curve\n54:21 Managing finances and staying focused\n56:10 Discussing parts pricing strategy\n01:01:21 Gaining insights from peer feedback","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}