{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Ditching Hourly","title":"Shawn Yeager - AI and the Billable Hour","html":"","width":"100%","height":180,"duration":2588,"description":"Founder of Upshift, Shawn Yeager, joined me on Ditching Hourly to talk about how AI is killing the billable hour and what professional services firms can do about it. Jonathan and Shawn dig into judgment versus execution, what firms should commercialize after AI, why cost-cutting is only the first move, and how agent workflows change what small and midsize firms can do.00:00 - Introduction01:54 - AI and the billable hour03:56 - The judgment sandwich05:19 - Strategy, execution, and hidden value09:06 - Client conversations about AI pressure13:26 - Validating AI output15:29 - Judgment, marketing, and cost of being wrong17:07 - AI transformation and commercialization20:08 - The hard parts big firms still need humans for22:20 - Cost recovery versus new offerings25:35 - Agents as extra employees26:40 - Interns versus chiefs of staff28:44 - Scaffolding agent workflows30:12 - From chatbots to delegated workflows37:00 - AI adoption inside firms42:01 - Closing remarksShawn Yeager runs Upshift, a firm focused on helping professional services firms understand what they sell after AI. His career has focused on emerging technology and getting it to market, including work on Microsoft's first browser team, the SaaS/cloud wave, mobile, Bitcoin, and AI. His background is in computer science, and his work has included sales, marketing, partnerships, consulting, Accenture, early-stage startups, and his own ventures. Learn more at upshiftco.com.","thumbnail_url":"https://img.transistorcdn.com/NCUVrsmlcYseU9x7dN1dnT4q3rVJ5q27OIKrcXCPJrM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lMjY2/ZjU5OTA5OWI3YzI2/MzdiODJlMmUwZWY1/NTJjZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}