{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shared Practices | Your Dental Roadmap through Practice Ownership","title":"Generic IT vs Industry-Specific Dental Support with Josh Wallace of IT Harbor","html":"","width":"100%","height":180,"duration":1932,"description":"In this episode of the Shared Practices Podcast, host Caitlin Embree interviews Josh Wallace, president of IT Harbor, to discuss why specialized IT support is a critical component of any successful dental organization. Josh shares how IT Harbor naturally transitioned into the dental sector after assisting with new practice builds, choosing to remain vendor-agnostic to provide the best, most future-driven recommendations for their clients.\nBecause modern dental practices rely heavily on nuanced technology—such as 3D modeling, CBCTs, and specialized scanners—relying on a generic IT company can lead to mismanaged data cabling, outdated systems, and massive operational overwhelm. Josh breaks down how a remote-first IT approach can resolve 98% of backend problems before the clinic even notices, while still offering robust, nationwide on-site support.\nHere is your guide to protecting your practice and leveraging the future of dental technology:\n\nDefend Against Phishing: Humans are the biggest vulnerability in any network. Protect your dental practice by utilizing high-end firewalls and conducting ongoing training to prevent staff—and doctors—from clicking on masked emails or fake login prompts.\n\nLeverage AI for Productivity: Stop letting your technology gather dust. Implement AI-assisted charting and voice-dictated perio notes to speed up your workflow and save your clinical team hours of administrative frustration.\n\nBuild Trust With AI Imaging: Patients can sometimes be skeptical of a doctor's treatment plan, but utilizing AI software to analyze radiographs provides an objective second opinion that builds instant patient trust.\n\nPrioritize the Patient Experience: The modern consumer expects high-tech, fast, and frictionless service. Failing to update your dental technology over the next five to eight years will likely cause patients to leave for a more advanced, spa-like competitor.\n\nDemand Better Support: Ensure your IT provider offers a dedicated engineer (e.g., IT...","thumbnail_url":"https://img.transistorcdn.com/R3yWNcQ2RtchqPxy_YDewFv6yuvZdP2UgRa0ojRYASA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODRk/ZjNlMmZhYTg3MGNl/ZmJkMDI3MGJlMDIz/Yjc1Ni5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}