{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Onboarding Therapy","title":"Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7f178a00\"></iframe>","width":"100%","height":180,"duration":2287,"description":"In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger.\n\nHighlights from the Episode:\nDifferent Personalities, Different Roles: Explore why certain personalities gravitate towards sales vs. CS, and how these differences benefit customers.\nThe End-of-Month Reality: Grant shares an honest perspective on quota pressure and how it impacts both teams.\nBuilding Customer Trust: Learn how early CS involvement in sales can transform skeptical prospects into confident customers.\nManaging Team Dynamics: Practical insights on handling expectation mismatches and maintaining professional unity.\nWhether you're in sales or customer success, this episode offers refreshing insights on how different teams can work better together while staying true to their unique strengths.\n👉 Don't forget to subscribe for more actionable insights and strategies for onboarding and customer success!","thumbnail_url":"https://img.transistorcdn.com/6AnasOchySOI7h7t2BByJqb0AQJ72SB-MGdB9utCR7I/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYTBj/ZTU0MDJmYjgwYzFh/YTJhZWY1NWRhZmMz/ZDEzOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}