{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"CJ & The Duke","title":"Managing Customer Expectations (with Carleen Carter)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7fc53a20\"></iframe>","width":"100%","height":180,"duration":2231,"description":"In this CJ & The Duke we explore how engagements go bad due to lack of expectation management.  We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.\nCheck out Carleen's website!  https://www.smartcarleen.com/\nSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.\nABOUT US\nCory and Robert are vendor agnostic freelance ServiceNow architects.\nCory is the founder of TekVoyant.\nRobert is the founder of The Duke Digital Media\nSponsor Us!","thumbnail_url":"https://img.transistorcdn.com/Wg0WjfbEy-7EHrAQ4Ju_bZ_hBehBWKVJnv4X15dzohc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzYzNTUvMTY5MTc1/MzI2OC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}