{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The WorkOps Podcast","title":"When Your HR AI Pilot Works Too Well to Stay a Pilot","html":"","width":"100%","height":180,"duration":2144,"description":"SummaryWhat happens when your AI pilot works too well to stay a pilot? In this episode of The WorkOps Podcast, host Jeet Mukerji talks with Ivan Nosov, Head of HR Tech and Global Total Rewards Director at Campari Group, about taking AI in HR from proof of concept to production. Ivan shares why he started with Copilot Studio knowing it wouldn't last, where RAG breaks down at enterprise scale, and how his team built a digital twin router app on Claude that loads only the context each question needs. He also lays out the adoption playbook that made it stick: winning over regional directors and COE champions first, running hackathons for awareness, and addressing the work people hate instead of the work they love. A practical conversation for HR, people ops, and workplace technology leaders navigating AI transformation.\nChapters00:00 Introduction01:30 From IT engineer to HR leader03:45 Should AI transformation sit in HR or IT05:55 How non technical HR can get started07:20 Copilot Studio as a proof of concept tool09:30 Harness, routing, and the limits of RAG15:00 Building the digital twin router app on Claude17:40 Context engineering and distilling tacit knowledge19:30 Winning adoption through champions29:55 The future of junior roles and build versus buy\nTakeawaysStart with the accessible tool to prove the concept, then move on. Copilot Studio validated Campari Group's AI ideas, but production required control over the harness that abstracted platforms can't offer.Routing beats RAG at scale. Loading only the relevant context for each question makes AI more targeted, more efficient, and far less likely to hallucinate.Campari Group's digital twin runs on Claude with deliberate model selection: Sonnet for efficiency, Haiku for helper queries, and Opus for final artifacts because of its design taste.Adoption spreads through champions. Win over regional directors and COE heads first, stay with them until the outputs click, and they will share it further than any rollout...","thumbnail_url":"https://img.transistorcdn.com/Eh8J8csrLvAf-gfZx2fx-hND9gquazmC6b15qkZyyGA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lMWNj/OTM3ZjEzMWFkMzQw/NjcwMzQyYTI4MTY3/MGRhMC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}