{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Product Thinking","title":"You Are Not Your Customer, But You Should Be","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7fddf6e3\"></iframe>","width":"100%","height":180,"duration":795,"description":"There is an old axiom that you are not your customer. And it’s true, you are not your customer. But you should be. Or at least be indistinguishable from your customer and potential customers because you know them so well.","thumbnail_url":"https://img.transistorcdn.com/PPRHUEcdk0x_YMl6w_f-fT_5s4vBMVfNUSkR7n1am58/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE4NDM5LzE2MTI4/OTY1NjUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}