{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Path Uncut","title":"Design with Empathy, Lead with Data: Era Ziroe on Embedding CX into Business Strategy","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/7fe57400\"></iframe>","width":"100%","height":180,"duration":4462,"description":"What does it really take to make customer experience a growth driver, not just a buzzword?In this episode, Greg's joined by Customer & Employee Experience Executive Era Ziroe. With a career rooted in empathy-driven leadership and business acumen, Era shares how she’s reshaping CX from the inside out—building cross-functional alignment, breaking silos, and proving that the right experience can drive real business results.From launching design-led strategies in complex organizations to using data as a competitive advantage, Era explains why personalization, transparency, and internal trust are the new cornerstones of customer-centric transformation. You’ll hear stories of meaningful wins, hard-earned lessons, and what it takes to build loyalty across generations—one intentional decision at a time.","thumbnail_url":"https://img.transistorcdn.com/o8e8952pNbYFlLi74eyNVEsPygP9phcDe2wZkBR1CKQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mMzIx/YmVlOWY1NjMxMWJi/NjQzN2FjZmU1OTE2/ZTJlMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}