{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Business Reboot | Strategy & Stories for Women Building Their Dream Business","title":"205. The Customer Experience You Didn't Know You Were Creating","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/80ea4d4d\"></iframe>","width":"100%","height":180,"duration":1515,"description":"Ever walk into a business and immediately feel like an outsider… just to see someone else skip the line like they own the place (and get special treatment)? Not fun. We talk about a hospitality horror story from Melissa’s recent vacation and discuss a very real danger in business: your “regulars” might be quietly chasing away new customers. Learn to overcome your blind spots, audit your culture, and strike the perfect balance between appreciating long-time clients and attracting new ones.\nHear more on our email list. Get it here: The Reboot Newsletter\nSchedule a discovery call with us!\nVisit the Business Reboot website\nThe Business Reboot Instagram: @businessreboot\nThis podcast is produced by Rooster High.","thumbnail_url":"https://img.transistorcdn.com/RCj0pEKJPwwexpuvAsc8rHvnGbTcDPPzQSi-wWw6hpI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNmQw/MjdkNGI3ZjBmM2Q5/ZWFhYTg2ZGMyN2Y3/YWU2ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}