{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Thrive: Leadership Skills for C-Store Managers","title":"Effective Communication Skills for Convenience Store Managers","html":"","width":"100%","height":180,"duration":1110,"description":"Thrive from C-Store Center - Effective Communication Skills for Convenience Store Managers\nEpisode 29 Duration: 19 minutes\nJoin host Mike Hernandez as he delves into effective communication fundamentals for convenience store managers. Learn clear and concise communication strategies, decode non-verbal communication signals, practice through group discussions and role-playing exercises, and master skills ensuring intended message is received message with customers, vendors, and employees.\nEpisode Overview\nMaster essential effective communication elements:\nClear and concise communication strategies ditching jargon, providing specific instructions, using power of visuals\nDecoding non-verbal communication reading facial expressions, understanding eye contact, interpreting posture and gestures\nGroup discussion sharpening skills through scenario selection, communication breakdown analysis, crafting perfect message\nRole-playing exercise customer complaints handling missing items, price discrepancies, disappointing products\nClear and Concise Communication Strategies\nClarity and conciseness being best friends:\nDitch the Jargon:\nIndustry jargon being shorthand only understood by people deeply immersed in business\nTo others being foreign language barrier excluding folks not already \"in the know\"\nNew employee scenario: manager's instructions \"prioritize merchandising endcaps before cycle counts, clear out-of-stock, address backroom discrepancies\"\nConfusing instructions leaving employee lost and unsure how even to begin\nSpeaking plainly not about dumbing things down but ensuring everyone on same page\nInstead of \"FIFO,\" explaining \"put items with soonest expiration date at front, new stock goes in back\"\nBreaking things down into simple steps anyone can follow\nEarly management career scenario: proudly directing employee to \"execute planogram change,\" blank stare response\nWalking through reset item by item, vowing never to make someone guess what trying to say\nDitching jargon...","thumbnail_url":"https://img.transistorcdn.com/IC64CMUXXIPsHsu2Qrjl3FMVeGR5CQc1gMIBkPlla3A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YTUz/NzllYTU3MzYyNzll/YjM0YTUyNzEzMzIx/ZWQ2OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}