{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Thrive: Leadership Skills for C-Store Managers","title":"Effective Communication Skills for Convenience Store Managers","html":"","width":"100%","height":180,"duration":1110,"description":"Thrive from C-Store Center - Effective Communication Skills for Convenience Store ManagersEpisode 29 Duration: 19 minutesJoin host Mike Hernandez as he delves into effective communication fundamentals for convenience store managers. Learn clear and concise communication strategies, decode non-verbal communication signals, practice through group discussions and role-playing exercises, and master skills ensuring intended message is received message with customers, vendors, and employees.Episode OverviewMaster essential effective communication elements:Clear and concise communication strategies ditching jargon, providing specific instructions, using power of visualsDecoding non-verbal communication reading facial expressions, understanding eye contact, interpreting posture and gesturesGroup discussion sharpening skills through scenario selection, communication breakdown analysis, crafting perfect messageRole-playing exercise customer complaints handling missing items, price discrepancies, disappointing productsClear and Concise Communication StrategiesClarity and conciseness being best friends:Ditch the Jargon:Industry jargon being shorthand only understood by people deeply immersed in businessTo others being foreign language barrier excluding folks not already \"in the know\"New employee scenario: manager's instructions \"prioritize merchandising endcaps before cycle counts, clear out-of-stock, address backroom discrepancies\"Confusing instructions leaving employee lost and unsure how even to beginSpeaking plainly not about dumbing things down but ensuring everyone on same pageInstead of \"FIFO,\" explaining \"put items with soonest expiration date at front, new stock goes in back\"Breaking things down into simple steps anyone can followEarly management career scenario: proudly directing employee to \"execute planogram change,\" blank stare responseWalking through reset item by item, vowing never to make someone guess what trying to sayDitching jargon building clarity and...","thumbnail_url":"https://img.transistorcdn.com/IC64CMUXXIPsHsu2Qrjl3FMVeGR5CQc1gMIBkPlla3A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YTUz/NzllYTU3MzYyNzll/YjM0YTUyNzEzMzIx/ZWQ2OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}