{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Make Your Passion Pay","title":"Building a Business with Heart, Service, and Staying Power with Mark Nelson","html":"","width":"100%","height":180,"duration":1830,"description":"What does it really take to build a business that not only succeeds, but genuinely serves? In this episode of Make Your Passion Pay, I sit down with Mark Nelson, owner of Service Pros Plumbing & Heating, to talk about what happens when passion, purpose, and customer care come together in a powerful way.\nMark shares his journey from working in a toxic environment to being unexpectedly pushed into entrepreneurship, and how that moment became the catalyst for creating a business rooted in integrity, consistency, and exceptional service. With over four decades in the plumbing industry, Mark brings a wealth of experience and a clear vision: to create a better experience for both his customers and his team.\nWe dive into what truly sets Service Pros apart, including their commitment to educating homeowners, offering transparent “good, better, best” options, and creating peace of mind through every interaction. Mark also opens up about the lessons learned along the way, from hiring challenges to redefining boundaries (including letting go of a “24/7” mindset that was burning him out).\nThis conversation is a powerful reminder that your words, your values, and your vision shape the business you build. Mark’s story highlights the importance of aligning your work with your passions, creating a culture your team can thrive in, and being intentional about the experience you deliver every single day.\nIf you’ve ever felt stuck, overwhelmed, or unsure how to grow your business in a way that feels good, this episode will inspire you to step into clarity, trust the process, and build something that truly reflects who you are.\nJoin us as we explore what it means to lead with purpose, serve with heart, and create a business that works for your life, not the other way around. Let’s make your passion pay.\nMark Nelson Bio:\n\nMark Nelson is the owner of Service Pros Plumbing & Heating, LLC, with over 40 years of experience in the plumbing industry. His career has spanned everything from...","thumbnail_url":"https://img.transistorcdn.com/cn0MbsaqDKqNmPjLG0hPpYU6uowO9KKacj9MVFKSkcI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kMTdj/YmY1NzI0N2FjZmJm/YjllMTMwNzQ1MjMy/ZmMzOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}